All customers, visitors of www.softwareocean.com automatically get into a contract with Software Ocean to view and use content available on our website or at the time of making a buying decision on our website. You are recommended to read all terms and conditions carefully. For any query or support requirements you can write us at connect@softwareocean.com
LICENSE TO USE THE WEBSITE
All text content, product information available on this website is a property of Software Ocean. We allow free readable information about products and services and allow them to use it as per the product licenses purchased from our website. All the content available on this website, products sold and every other service must be used for ethical purpose only and any illegal use or any practice, behavior will be considered as breach of contract. Once the contract is not available, we do not provide any service, assistance or support.
PRODUCT LICENSE
Most of the products displayed on this website are originally developed by our team and we hold full right to sell, resell them depending on our current business requirement or customer demand. All re-developments and modifications must be done by our team only. All software downloaded from this website must be used as per license purchased. For example “Basic” package can only be used by single company and on single installation.
Re-distribution of software without Software Ocean’s content will be considered as breach of contract and company has full right to take legal action against the defaulter.
PRICE CHANGES
All prices mentioned on this website are subject to change with our without prior information to customers or stakeholders associated with Software Ocean. However in case of existing customers price revisions are not done without prior information which is also a rare activity.
PAYMENT TERMS
All software sold on this website come with advance payment plan. Payments made on this website are non-refundable in nature. Refunds are applicable only in case of software applications that are not processed from our end. If the order is processed and communication is sent to customer, there is no refund issued.
If the order was placed by mistake and the customer initiates refund request (sent to our official email id) refunds are made after deducting 10% of processing charges or total order amount. Processing fee is also waived in limited cases after reviewing the case by our company.
Refund is not process if the customer placed order for an incorrect order and the product delivery is initiated or the order is processed.
CUSTOMIZED QUOTATION
In case you are looking for something unique that is not available in the list you can always write us to receive a detailed quotation. Just send in your complete contact information and we will get back to you with a possible solution.
PACKAGES
Software Ocean offers four main packages for most of its software applications (basic, advance, premium and lifetime) and each one of them if different from each other. For basic understanding about packages information is available in following lines but they are subject to change depending on current market requirements.
BASIC PACKAGE
Basic package is designed for those people looking for instant solution for their business requirements and have limited number of users. This is easiest of them to set up because client only makes the purchase and rest all is done by our team. It’s hosted on a common platform where customer does not have to buy a domain or hosting service.
ADVANCE PACKAGE
Most of the components match with basic apart from number of users. This one has slightly more number of users and more features.
PREMIUM PACKAGE
Premium package come feature loaded with all features and in most cases unlimited number of users. In case of premium application is individual hosting is given as an option and if required software downloading is also permitted.
LIFETIME PACKAGE
In case of lifetime subscription software / application is provided with validity of 100 years or in some cases with absolutely no expiry date.
PRODUCT / SERVICE RENEWAL CHARGES
Renewal charges are applied on software applications or services that have limited access. For example you are buying software with validity of 1 year. You will receive a renewal request in your email 30 days prior to the renewal date to ensure continued services. The reminders are sent multiple times to ensure they are not missed. If the account is not renewed on or before due date services may discontinue.
LIFETIME SERVICES
In case of lifetime services there are no annual or monthly renewal are paid by customer. Software remains active for a maximum period of 200 years (as default expiry for a software) considered as the lifetime of specific software. For more information on this one you can write us on email provided in first paragraph of terms page.
RE-SELLING PRODUCTS
Anyone associated with us a reseller is entitled to re-sell our products and services with a fixed or variable margin. However prices remain same for end customer and any re-seller or vendor cannot sell price more than the actual price.
DOWNLOADABLE PRODUCTS
Downloadable products are generally sold in multiple ways. The most common method is Email download where customer makes a purchase and received an order confirmation email. Order customer is followed by an email with download link or may be as attachment in some cases. Customer can just click the link and download the software.
Second method is page download where customer is redirected to a download page after payment confirmation page. In case customer misses this download by any reason he / she can write to us and get the download link again in the form of an email.
DOWNLOAD DELIVERABLES
Download generally has software copy, instruction manuals for installation and usage and database backup (if applicable).
FREEBIES
Software Ocean provides many free software applications absolutely free of cost for students and freelance developers. Web templates can be used for learning purpose, college projects, to develop personal websites or business website. Unlimited freebie downloads are allowed by simply. Downloaded template or software can be used, modified or redeveloped as and when required.
FREEBIE SOURCE CODE
All templates come with original source code. Some of the free software products are available with original source code and you can modify them.
FREEBIE LIMITATION
You must not remove our branding notes from the template or software applications otherwise it will be considered as unapproved download or simply an act of theft which may cause legal action if required depending on severity of issue.
As an experienced company our first priority is to maintain highest possible standards of quality for our customers and offer everything at most reasonable price. Other than customers we also ensure that our partners are happy working with us. As we protect our customers, we also protect our partners from any miscommunication and financial issues raised by customers. We guide our customer to be clear about their requirements at the time of approving the project so there is absolutely no confusion.
REGISTRATION
Anyone can create a partner account on our website with a vision to generate monetary benefits or to contribute towards our free software download section. All partners must complete their profile along with their skill sets to ensure we have right details.
PAYOUT TERMS
All payouts are made after the work is delivered to customers. We take care of all financial responsibilities to protect partners from any kind of missed payment issues. Payments are released after written confirmation from customers to avoid any future miscommunication.
COMMUNICATION
All partners must follow written communication with customers and other stakeholders with keeping Softrock Technologies in loop to avoid any kind of future dispute. This policy is applicable to all our partners irrespective of their profile and nature of work. We strongly recommend that all partners do not make any false commitment with customers. If any partner makes any false commitment, company does not take any responsibility of this and our contract is considered as broken. In severe circumstances we also seek legal help in such matters.