Customer support is directly associated with client customer satisfaction. You may call it after sales support to make it more simple. Customer service standards play an important role to increase customer satisfaction. Not only this, happy customers are also a good source of getting new business to the company in the form of references. Due to this, at Software Ocean we ensure that our customers leave positive feedback for all the products of software ocean and services. We follow well defined customer service standards and techniques to improve quality due this our customers feel secure. These standards also ensure we are using a good customer support system.
It does not matter which product or services you order, we greet every customer with a smile. From sales team software, billing software to website design for start up, we have many applications in our online store.
Customer service standards
There are some standard rules for customer support that we follow. Here is a quick list of things we do to make sure our clients are happy.
We test and keep testing
First out of them is to maintain quality standards during development. Therefore each product passes through multiple quality checks. Testing happens multiple times at various stages of development to ensure our outcome is as expected. Due to this, the final product becomes likable and customer friendly. Additionally, these rules apply to the entire product catalog due to which all customers get the same services. The best part is that the process does not end here. We keep taking feedback about possible improvements and keep testing. The process runs in an endless loop of improvisation. As a result, what our customers get is an amazing service.
CMS for Customer Support
Support system is available for customers whenever they need it because of this we have long term associations. Customers can raise a ticket and get a response as soon as possible. As a result we get repeated orders from the same customers and their references. Above all, we use an inhouse software to manage it, the access is available round the clock.
Customers can send email to firstname.lastname@example.org for all their queries and support requirements.
Our system stands on a mutual dependency model. Our clients are the backbone of our business. They always keep the business flowing in and we keep supporting them to grow like it is our business. Our customer service standards help us create a win – win situation for all.