Communication is the most important aspect of a business deal. The information you share with the client, the company profile pdf and the proposal you send, it is all part of the business communication. Out of all these, the key is the point where communication begins. In today’s day and age it is the website that brings customers. Due to this, you must add live chat to the website. There are multiple ways you can do it. Starting from a WhatsApp chat to the standard online chat where customers leave their contact information and you contact them later it is crucial.
Why Add Live Chat to Website
If you add chat in a website, you get many advantages. Some of these are mentioned below.
Quick Connect
You do this to allow customers to connect with you quickly. The process is fast and you can answer instantly if you are available. You can share your business profile. If you have a software to manage sales teams, you can enter the record and keep track of the lead or do follow up. That’s why the first connection is very important.
Convenience
It is a convenient way even if you are not online. They can leave an offline message and you can respond later. In addition, you at least get contact information of people interested in your brand.
Personal Assistance
WhatsApp chat gives you an opportunity to reply personally. The message lands in their Inbox and you can respond when the time is right. People take time to decide, if you are personally connected with them, they are likely to close the deal faster.
Get Genuine Customers
Potential customers who connect genuinely looking for products and services in most cases. Above all, there is nothing better than customers contacting you directly via website. It is easy to convince and lock the deal because they already have some information about your brand.
How to do it
The primary requirement is to make a website. If you don’t have a website, where will you install this chat functionality? A website is as important as making a company profile because a website is your digital office address.
Secondly, you need to register on a chat portal. Many companies offer the single user plan free of cost. This will save your money further and when the business grows you can take the paid version. You can install WhatsApp and Phone chat options as well.
You can buy our affordable ecommerce web design plan or a start up website development plan. You do not need to know how to install chat in a website because we will do it for you. You can also install chat in our corporate website design solution. If your website has traffic, you can generate a lot of leads by adding chat functionality in a website.